Privacy Policy

Canadian School Food Company ("CSFC," "we," "us," or "our") is committed to respecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit schoolfoodcompany.ca, contact us, or otherwise interact with us through the website.

This policy applies to the public CSFC website. Personal information handled as part of a future school food program, partnership, service agreement, employment relationship, or volunteer relationship may also be governed by separate agreements, notices, and legal requirements.

1. Information we collect

Information you provide

We may collect information you choose to provide when you contact us by email or through a contact form, including:

• your name;
• your email address and telephone number;
• your organization, position, or role;
• the contents of your message; and
• any other information you choose to provide.

Please do not send student records, health information, dietary or allergy information, or other sensitive personal information through our general email address or website contact form unless we have specifically asked you to do so through an appropriate process.

Information collected automatically

When you use the website, our hosting and technology providers may automatically process limited technical information, such as:

• Internet Protocol address;
• browser and device type;
• operating system;
• pages requested and the date and time of access; and
• diagnostic, security, and error information.

We use this information to operate, secure, troubleshoot, and improve the website.

2. Cookies and similar technologies

The website may use cookies, local storage, session storage, or similar technologies that are necessary for basic website functionality, security, and user preferences. CSFC does not currently use advertising cookies or sell information about visitors for advertising purposes.

If we introduce non-essential analytics, advertising technologies, or materially different tracking practices, we will update this policy and provide any notices or choices required by applicable law.

You can adjust your browser settings to block or delete cookies and stored website data. Some site features may not work as intended if required technologies are disabled.

3. How we use personal information

We may use personal information to:

• respond to inquiries and communicate with you;
• explore or manage relationships with school boards, schools, food providers, governments, funders, and community partners;
• operate, maintain, secure, and improve the website;
• keep appropriate organizational and correspondence records;
• prevent fraud, misuse, and security incidents; and
• meet legal, regulatory, insurance, and reporting obligations.

We will not use personal information for a materially different purpose without consent unless permitted or required by law.

4. When we share personal information

We may disclose personal information:

• to service providers that support our website, email, cloud storage, information technology, security, or professional administration;
• to professional advisers, such as lawyers, accountants, auditors, or insurers;
• where required or permitted by law, court order, or lawful government request;
• where reasonably necessary to investigate fraud, security issues, or misuse; or
• in connection with a reorganization, merger, transfer, or similar organizational transaction, subject to appropriate safeguards.

Service providers may use personal information only as needed to provide services to us or as otherwise permitted by law. We do not sell or rent personal information.

5. Information processed outside Canada

Some of our service providers may store or process information outside Alberta or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and accessible to courts, law-enforcement agencies, or other authorities in accordance with those laws.

6. Consent and choices

Where consent is the appropriate legal basis, you may withdraw your consent to our continued use or disclosure of personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to respond to a request or provide a related service.

If CSFC begins sending subscription-based or promotional electronic messages, each message will include an unsubscribe option where required by law.

7. Retention and safeguards

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security, and recordkeeping requirements. We then securely delete, destroy, or anonymize it where appropriate.

We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Access and correction

Subject to applicable law, you may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information. We may need to verify your identity before responding. Legal exceptions may limit what we can provide or delete.

To make a request, email our Privacy Officer at hello@schoolfoodcompany.ca with “Privacy Request” in the subject line.

9. Children’s privacy

CSFC’s work concerns school food, but this public website is intended primarily for adults acting on behalf of organizations or seeking general information. We do not knowingly use the website to collect personal information directly from children. If you believe a child has provided personal information through the website, please contact us so we can review and appropriately address it.

10. Third-party websites

The website may link to websites operated by third parties. Their privacy practices are governed by their own policies, and CSFC is not responsible for their content or privacy practices.

11. Changes to this policy

We may update this Privacy Policy as our website, practices, or legal obligations change. The revised version will be posted on this page with an updated date. Material changes may also be communicated through an additional notice where appropriate.

12. Contact us

Questions, requests, or concerns about privacy may be directed to: